Top Questions Dentists Ask Us — Answered

Bridge Dental Laboratory
Jul 1
2 min read

At Bridge Dental Laboratory, we pride ourselves on being more than just a supplier — we’re a partner in your practice’s success. We understand that choosing the right dental lab is a big decision, and over the years, we’ve been asked just about every question imaginable.

To help you get to know us better, we’ve put together answers to some of the most frequently asked questions by dentists who work with us — or are thinking about making the switch.

1. What is your turnaround time?

We pride ourselves on fast, reliable delivery:

Bruxism Appliances: 7 working days
Custom gumshields: 7 working days
Denture Repairs: Often same-day or next-day
Retainers: 3 Working days
Whitening Trays: 7 Working days
Snoreguards: 7-10 Working days
Dentures: 7-10 working days

Need something faster? Just let us know — Express services are available.

Please note that occasional delays may occur due to case-specific issues; however, we will keep you fully informed should any arise.

2. Do you accept digital intraoral scans?

Absolutely. We’re fully digital and accept scans from all major systems, including:

iTero
3Shape TRIOS
Medit
Dexis
Primescan
Carestream
And many more

We provide step-by-step guidance for first-time users and can help integrate digital workflows into your practice smoothly.

3. How do I send a case to Bridge Dental Lab?

You can send us cases in three easy ways:

Physical impressions
Digital scans uploaded directly through your scanner platform or email them to us.
Pickup requests booked via phone, email, or our website (local practices only)

We’ll confirm case receipt and you can always check the status with our team.

4. What happens if there’s a problem with the case?

We stand by our work. If there’s ever a fit issue or adjustment needed:

Our technicians will consult with you to assess the issue
We’ll remake or adjust the appliance promptly (often at no additional cost, depending on the cause)
Our goal is always to support your patient care and minimise disruption to your schedule

5. Can you help with treatment planning or case advice?

Yes — and we love to help. Whether you need guidance on:

Material selection
Appliance Suggestions
Design
Etc

Our experienced team is always on hand to offer technical advice and practical recommendations.

Final Thoughts

Working with a dental lab should feel easy, efficient, and supportive. At Bridge Dental Laboratory, we aim to remove the guesswork, reduce stress, and give you confidence in every case you send.

Have a question we didn’t cover? We’d love to hear from you.📞 Call us, 💬 email us, or 📥 message us directly — and experience the Bridge difference for yourself.