Every appliance, covered
We stand behind our workmanship. Tap any appliance to see its warranty period and terms — cover runs from the date of delivery, subject to fair wear and tear.
How long is it covered?
Pick an appliance from the list — the panel shows its warranty period and terms.
Hard nightguard
A solid hard-acrylic Michigan / Tanner splint for severe bruxism and TMD — the most durable nightguard in the range.
MSi snoreguard
An adjustable mandibular advancement device with a robust three-bar-hook design and fully replaceable parts.
Silensor-SL snoreguard
Two splints joined by flexible lateral connectors that hold the lower jaw forward — slim and comfortable.
Fused snoreguard
A robust single-piece appliance with no hinges or connectors — a low-maintenance option.
Soft nightguard
A flexible soft EVA guard for mild bruxism. Soft materials wear faster than hard, hence the shorter period.
Essix retainer
A next-generation thermoformed Essix retainer — virtually invisible, with a soft occlusion for comfort.
Zendura A retainer
A rigid-resin retainer with superior crack resistance and stain clarity.
Whitening trays
Supersealed, scalloped whitening trays — with or without gel reservoirs.
Retainer with pontic
A clear retainer with a pontic tooth to mask the gap after an extraction.
Soft-hard nightguard
Our most-ordered appliance — a 2mm soft inner bonded to a 1mm hard outer for moderate to severe bruxism.
Extra-thickness soft-hard
A harder-biased dual-laminate (1mm soft + 2mm hard) for severe grinders who need a more rigid bite surface.
B-Splint
An anterior midpoint contact splint (muscle deprogrammer), often prescribed for TMJ.
DAR-AL
An anterior midpoint contact splint (muscle deprogrammer), the same appliance as our B-Splint.
Zendura FLX retainer
A dual-layer retainer — an elastomeric core for flexibility and a hard outer shell for grip.
Fixed retainer
A bonded fixed retainer wire bent to the tooth contours, supplied with a custom seating jig.
Custom gumshields
All custom gumshields, including designed and personalised options.
What's covered — and what isn't
Cover runs from the date of delivery and is always subject to fair wear and tear.
✓ The warranty covers
- A genuine making fault — poor fit, or built to the wrong specification.
- Genuine material failure — confirmed by us when the appliance is returned for inspection.
- A claim reported within the warranty period, with the appliance sent back so we can check it ourselves.
✗ The warranty does not cover
- Patient-caused breakage — misuse, mishandling, heat, dropping it, biting it in, or pets. (Genuine material failure is different — see what's covered.)
- Loss, or any appliance that can't be returned for us to inspect.
- Patient symptoms, comfort, tolerance or clinical outcomes.
- Changes to the patient's dentition after fitting — further tooth movement, new restorations or extractions.
- Normal wear and tear — soft materials and grinding surfaces wear faster.
- Staining or discolouration — down to the patient and doesn't affect how the appliance works. It comes from medication, metal restorations touching it, or food left on the teeth when it's put in.
- Denture repairs and additions, at our discretion and outside standard cover.
Every claim is assessed on its merits — we reserve the right to decline or void a claim that falls outside these terms.
What voids your warranty
Most voided claims come down to heat and cleaning — especially with thermoformed retainers (Essix, Zendura and clear aligners), which permanently warp if they get hot.
- ✗Heat & hot waterBoiling water, a kettle, the dishwasher or a microwave warps a thermoformed retainer permanently — it will never fit again.
- ✗Warm storageA hot car, a windowsill, near a radiator or direct sunlight will all distort it.
- ✗Abrasive or harsh cleaningToothpaste scratches and clouds the plastic; bleach, alcohol and harsh chemicals damage it.
- ✗Uneven force in or outAlways take it in and out with even pressure on all sides. Biting it into place, or levering it off from one side, cracks and stress-fractures the plastic.
- ✗Forcing an ill-fitting retainerIf the teeth have already moved, don't force it on.
- ✗Whitening gel left on a retainerIf a retainer is used as a whitening tray and the gel isn't rinsed off fully, the gel dries the appliance out and makes it brittle, so it cracks. Breakages caused this way aren't covered.
- ✗Third-party adjustmentAny trimming, grinding, relining or adjustment by the patient, the practice or anyone other than us.
- ✗Damage, pets & lossAccidental damage, dogs (they're drawn to them), loss, or wrapping it in a napkin and binning it.
- ✗Grinding wearWear from bruxism on soft and dual-laminate appliances is fair wear and tear, not a fault.
Following the care guide — cold water, a soft brush, even pressure in and out, stored in its case and kept well away from heat — keeps your cover valid. Read the cleaning guide →
Claims & remakes
To claim, contact us within the warranty period and send the appliance back — or a clear photo — so we can inspect it. What it costs depends on what happened and what you send.
Our fault
A genuine making fault or material failure — remade free, but we must have the appliance back to inspect (with a new scan or impression) to confirm it ourselves.
Patient breakage
Any breakage the patient caused is a remake, not a warranty claim — half price with a photo, full price if nothing is sent. One remake per order at the same model.
Breaks again
After that one remake, a further breakage means a harder-wearing model rather than another like-for-like copy — an Essix that keeps breaking steps up to Zendura.
Keeps breaking? It's the wrong model for that patient. A retainer that keeps cracking steps up Essix → Zendura A → Zendura FLX; a guard that keeps failing moves soft → soft-hard → hard (Michigan). Talk to us about the right upgrade.
Re-using a model or scan on file: by asking us to remake from a model or scan we already hold, you confirm it is still a correct representation of the patient's current dentition. If the teeth have since moved and the appliance doesn't fit as a result, that isn't a fault on our side and the remake is chargeable.
Send us your first case
Open an account, request a price list, or just send a scan — we'll take it from there.