Every appliance, covered
We stand behind our workmanship. Tap any appliance to see its warranty period and terms — cover runs from the date of delivery, subject to fair wear and tear.
How long is it covered?
Pick an appliance from the list — the panel shows its warranty period and terms.
Hard nightguard
A solid hard-acrylic Michigan / Tanner splint for severe bruxism and TMD — the most durable nightguard in the range.
MSi snoreguard
An adjustable mandibular advancement device with a robust three-bar-hook design and fully replaceable parts.
Silensor-SL snoreguard
Two splints joined by flexible lateral connectors that hold the lower jaw forward — slim and comfortable.
Fused snoreguard
A robust single-piece appliance with no hinges or connectors — a low-maintenance option.
Soft nightguard
A flexible soft EVA guard for mild bruxism. Soft materials wear faster than hard, hence the shorter period.
Essix retainer
A next-generation thermoformed Essix retainer — virtually invisible, with a soft occlusion for comfort.
Zendura A retainer
A rigid-resin retainer with superior crack resistance and stain clarity.
Whitening trays
Supersealed, scalloped whitening trays — with or without gel reservoirs.
Retainer with pontic
A clear retainer with a pontic tooth to mask the gap after an extraction.
Soft-hard nightguard
Our most-ordered appliance — a 2mm soft inner bonded to a 1mm hard outer for moderate to severe bruxism.
Extra-thickness soft-hard
A harder-biased dual-laminate (1mm soft + 2mm hard) for severe grinders who need a more rigid bite surface.
B-Splint
An anterior midpoint contact splint (muscle deprogrammer), often prescribed for TMJ.
DAR-AL
An anterior midpoint contact splint (muscle deprogrammer), the same appliance as our B-Splint.
Zendura FLX retainer
A dual-layer retainer — an elastomeric core for flexibility and a hard outer shell for grip.
Fixed retainer
A bonded fixed retainer wire bent to the tooth contours, supplied with a custom seating jig.
Custom gumshields
All custom gumshields, including designed and personalised options.
What's covered — and what isn't
Cover runs from the date of delivery and is always subject to fair wear and tear.
✓ The warranty covers
- A genuine making fault — poor fit, or built to the wrong specification.
- Genuine material failure — confirmed by us when the appliance is returned for inspection.
- A claim reported within the warranty period, with the appliance sent back so we can check it ourselves.
✗ The warranty does not cover
- Patient-caused breakage — misuse, mishandling, heat, dropping it, biting it in, or pets. (Genuine material failure is different — see what's covered.)
- Loss, or any appliance that can't be returned for us to inspect.
- Patient symptoms, comfort, tolerance or clinical outcomes.
- Changes to the patient's dentition after fitting — further tooth movement, new restorations or extractions.
- Normal wear and tear — soft materials and grinding surfaces wear faster.
- Staining or discolouration — down to the patient and doesn't affect how the appliance works. It comes from medication, metal restorations touching it, or food left on the teeth when it's put in.
- Denture repairs and additions, at our discretion and outside standard cover.
Every claim is assessed on its merits — we reserve the right to decline or void a claim that falls outside these terms.
Making a claim — and what it costs
Claims go through the prescribing practice. What you send us decides the cost.
Get in touch in time
Contact us within the warranty period (from delivery), quoting the patient reference.
Send it back
Return the appliance, or email a clear photo to info@bridgedentallab.com — we can't assess a claim without one.
We inspect it
We check whether it's our fault — a making fault or material failure — or patient-caused wear or damage.
We put it right
A valid claim is remade from the scan on file and sent straight back to your practice.
A new scan or impression and the appliance returned — for a confirmed making fault or material failure.
A clear photo only, when nothing can be returned.
No photo and nothing returned.
What voids your warranty
Most voided claims come down to heat and cleaning — especially with thermoformed retainers (Essix, Zendura and clear aligners), which permanently warp if they get hot.
- ✗Heat & hot waterBoiling water, a kettle, the dishwasher or a microwave warps a thermoformed retainer permanently — it will never fit again.
- ✗Warm storageA hot car, a windowsill, near a radiator or direct sunlight will all distort it.
- ✗Abrasive or harsh cleaningToothpaste scratches and clouds the plastic; bleach, alcohol and harsh chemicals damage it.
- ✗Uneven force in or outAlways take it in and out with even pressure on all sides. Biting it into place, or levering it off from one side, cracks and stress-fractures the plastic.
- ✗Forcing an ill-fitting retainerIf the teeth have already moved, don't force it on.
- ✗Third-party adjustmentAny trimming, grinding, relining or adjustment by the patient, the practice or anyone other than us.
- ✗Damage, pets & lossAccidental damage, dogs (they're drawn to them), loss, or wrapping it in a napkin and binning it.
- ✗Grinding wearWear from bruxism on soft and dual-laminate appliances is fair wear and tear, not a fault.
Following the care guide — cold water, a soft brush, even pressure in and out, stored in its case and kept well away from heat — keeps your cover valid. Read the cleaning guide →
Broken more than once?
A genuine fault is always our responsibility. Breakage caused by the patient isn't a warranty claim — we'll remake it once, then it's time to step up to a tougher model.
Our fault
A genuine making fault or material failure is remade free — but we must have the appliance back to inspect and confirm it ourselves.
Patient breakage
Breakage from misuse, mishandling or wear is a chargeable remake, not a warranty claim. One remake per order at the same model.
Breaks again
After that remake, a further breakage means moving to a harder-wearing model rather than another like-for-like copy — an Essix that keeps breaking steps up to Zendura.
Keeps breaking? It's the wrong model for that patient. After the one remake, the fix is a more durable appliance — not another copy. A retainer that keeps cracking steps up Essix → Zendura A → Zendura FLX; a guard that keeps failing moves soft → soft-hard → hard (Michigan). Talk to us about the right upgrade.
Send us your first case
Open an account, request a price list, or just send a scan — we'll take it from there.